Having started my career in advertising, I enjoy brand strategy projects, particularly rebranding. Rebranding because:
I found this project on UpWork, in fact my first gig on the platform. Having worked extensively with CPG and tech startups over the years, I was convinced that I can deliver on the rebranding for a law firm. The interview went well, my inexperience with law firms wasn’t an issue and I was given a go-ahead. This task was right up my alley because I dig rebranding work (oh you know that already), and working in new industries. In this blogpost, I’m sharing my experience and learnings from this interesting project.
This is the first question I always ask as a marketer. But in this case, I didn’t have to. Because the Firm’s founder (“client”) had a very clear vision and reasoning. He wanted his firm to be perceived as modern, professional, and approachable.
One look at the marketing collateral and firm website, and it became clear to me that there is a tremendous scope for improvement. So now since we know the ‘why’, let’s move to the next big question.
RLF is a corporate law firm specializing in M&A and Business Transitions. Therefore, the target audience was:
50+ Business Owners of middle market companies, primarily in Oregon and Washington
45+ Wealth and Investment managers at Banks in Oregon and Washington
To work on the new brand identity, I hired an experienced art-director on behalf of the client. The art-director was responsible for creating the new logo, typography, digital assets, and the brand manual. To infuse this new vision (see redesign section) into the brand, I also hired an experienced graphic designer once the new brand identity was approved by the client.
The goal: For this iPhone using and Lexus driving customer group, RLF needs to be positioned as a modern, sophisticated, and approachable firm while continuing to maintain trust, and strong relationships.
The constraint: As RLF is a 10-year-old firm with hundreds of existing clients, the changes we make to the brand identity should be iterative and purposeful.
How Might We:
Now back to the project.
After the options were numbered, the discussions became easier. But arriving at ‘the logo’, wasn’t as simple.
The UX designer in me was rooting for a logo with sans-serif type. They look modern and have better readability (as compared to serif fonts), was my reasoning. The lawyers in the client team though, love the serif.
After a couple of meetings, I started to see their point of view. The sans-serif seemed like a big change, and this isn’t a tech startup but an established corporate law firm. Moreover, there isn’t one right way of doing things in marketing and product design. Keeping all this context in mind, we agreed on the serif logo. Please see below the comparison between the old and the new logo:
I am excited about the new logo; it has improved contrast for accessibility and modern flat design. Please see below the logo icon and some use-cases of it.
Raleway paired with Open sans were selected as the fonts of the RLF.
Great readability and also available for free.
Once the new brand identity was approved, and vector files delivered by the art-director I kickstarted the execution. In this stage, all the RLF brand communication (brochures, stationery, etc.) had to be redesigned. I assigned this task to my trusted graphic designer (Ahmad), who has over two decades of design experience.
Branding is not just about logo and collateral design of course. It also includes all customer touchpoints like your office reception and the voice mail message. Every point of interaction should be aligned with your brand ethos.
With the redesign, we managed to achieve the modern and professional aspects of the brief. The next step to completion: Communicate the ‘approachability’.
RLF sends out Emails to its top clients and referees regularly, and I recommended making these emails more personable and (slightly) less formal. This idea was well received, and the open rates improved dramatically (up by 32%).
RLF sponsored a golf event - Big Lake Golf Benefit, and I am happy to say we hit it out of the park there.
Instead of setting up the stall with standees and a screen with the video presentation playing on loop, I suggested we do something more engaging. Can we do a game or an activity with an ‘unbranded’ gift/prize for the participants? A simple wordfinding game was created (in less than 48 hours), which surprisingly helped attract a lot of crowds.
So how did the event go? Although the event did not generate business directly but was still considered a huge success for the firm. A step in the right direction, according to the client.
Redesigning the RLF website, and the blog has been done already.
This has been a unique and extremely satisfying project, some of my learnings:
Tips from a former adman for UX Designers This post is inspired by a true story. A UX designer friend of mine, let’s call him Alex, found himself jobless this month and reached out to me for help. I immediately got on a call with him, suggested he send me his resume and portfolio, and […]
I’m a branding enthusiast who’s transitioned into being a Product Manager. I was lucky enough to start my career in advertising as a brand associate at Leo Burnett, then I worked at other top ad-agencies. I even had a stint as a brand manager at an ed-tech startup. Now, I’m a product manager at an […]